Refund and Returns Policy

Return Policy

At Apollo Online Chemical, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward return process to help address any issues. Please read our return policy below for detailed information:

Returns

We accept returns for most products purchased from Apollo Online Chemical within 30 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

The item must be unused, unopened, and in its original packaging.
The product must be returned in the condition it was received.
You must have the receipt or proof of purchase.

Non-returnable Items

Certain products are non-returnable for safety and regulatory reasons, including but not limited to:

Chemicals that have been opened, used, or altered in any way.
Custom or special order products.
Items marked as final sale or non-returnable at the time of purchase.

Return Process

To initiate a return:

Contact our Customer Service team at [[email protected]] or [+1(201)-992-1850] within 30 days of receiving your order. Please include your order number, a description of the item(s), and the reason for the return.
Our team will provide instructions for how to return the item(s) and issue a return authorization (RA) if applicable.
Return the product to the address provided by our customer service team. You will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take up to 7–10 business days for the refund to appear in your account after it has been processed.

Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above and place a new order for the replacement item.

Damaged or Defective Items

If your item is damaged, defective, or incorrect upon arrival, please contact us immediately at [email address] or [phone number]. We will provide a prepaid return label and arrange for a replacement or full refund at no additional cost to you.